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Privacy Policy

Last update: 8th March, 2024

This Privacy Policy outlines the information practices of Washed Away (“we,” “us,” “our”) in connection with our website,, and the streaming of our on-demand documentary “Washed Away” (the “Website”). We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

  • Personal Information: When you purchase access to “Washed Away,” we collect personal information such as your name, email address, billing address, and payment information.
  • Technical Information: We collect device information (e.g., operating system, browser type, IP address) and usage data (e.g., pages visited, videos watched, time spent) to improve our Website and services.
  • Tracking Technologies: We use cookies, pixels (Meta Pixel), and similar technologies (like Google Analytics) for analytics and advertising purposes.

2. Use of Information

We may use your information to:

  • Process your purchase of “Washed Away”
  • Provide customer support (APP 5)
  • Analyse Website usage to improve our services (APP 5) Send promotional materials with your express consent (APP 7)
  • Personalise your experience on the Website (APP 5)
  • Comply with legal obligations (APP 3)

3. Sharing of Information

We may share your information in the following limited circumstances:

  • Service Providers: We engage trusted third-party service providers to assist in the following areas:
    • Payment Processing: Stripe
    • Website Analytics: Google Analytics
    • Customer Support: [email protected]
  • Marketing (With Consent): We may share your information with third-party marketing partners for promotional purposes only with your express consent. You will have a clear option to provide this consent.
  • Legal Compliance: We may disclose your information if legally required to do so, such as in response to a court order or subpoena, or to protect our rights or the rights of others.

4. Security Measures

We implement reasonable technical and organisational measures to protect your information. However, no transmission over the internet can be fully guaranteed. (APP 11)

5. Your Choices

  • Opt-Out of Marketing: You may opt-out of promotional emails by following unsubscribe instructions.
  • Cookies: You can control cookies through your browser settings but this may impact Website functionality.
  • Accessing and Correcting Information: You have the right to access and request correction of your personal information we hold (APP 12).

6. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children.

7. International Transfers

Your information may be processed outside Australia, potentially where data protection laws differ. We ensure appropriate safeguards are in place for such transfers (APP 8.2).

8. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. (APP 11.2)

9. Notification of Breaches

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy. Changes will be posted here with the effective date.

11. Complaints Handling

If you have a privacy complaint, contact us at [email protected]. We’ll address it promptly according to APP 13. You may also contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Information

If you have questions about this Privacy Policy, please contact us at: [email protected]